Thursday, 17 January 2013 07:21

Terms and Conditions

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Please be sure you understand and agree to our terms of use before downloading or using any of JoomSeller.com extensions for your personal or client sites. If you have any questions or concerns, you may contact us at the contact page.

You should carefully read the following terms and conditions. Your purchase or use of JoomSeller.com products, membership or services implies that you have read and accepted these terms and conditions.

I. COPYRIGHT INFORMATION

All editorial content and graphics on our sites are under GPL of Joomla!® extensions license, copyright, international treaties and other applicable copyright laws and may not be copied without permission of JoomSeller.com, which reserves all rights. Re-use of any of JoomSeller.com's editorial content and graphics for any purpose without our permission is strictly prohibited.

II. JS EXTENSIONS LICENSE

JoomSeller.com grants you an unlimited license to use the JoomSeller extensions and other products sold through our web site by independent contract providers (the "products") in accordance with these Section I and III of these Terms & Conditions (the "license") issued by our company.

1. UNLIMITED USAGE GRANTEDThe domains and licenses are various depending on the length of user area. You can download your order extensions every time (the up to expire of your membership) on the licensed domain. Sub domain (john.yourdomain.com) and the main domain (yourdomain.com) will be considered as 1 domain.

Licensed domains are unlimited! This is of course good for full time individual web developers/companies.

The Membership License can be understood as the authorization to use any JS extensions for clients/3rd parties. This license is a perfect option if you are independent Web/Joomla!® designers/developers/companies who want to use or develop JS extensions for your clients.

2. MODIFICATIONS: You are authorized to make any necessary modification(s) to our products to fit your purposes. You may alter the products code for your own use.

3. ASSIGNABILITY: You may not sub-license, assign, or transfer this license to anyone else without prior written consent from our company.

4. OWNERSHIP: You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of JoomSeller.com. Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

You can't edit or remove our copyright information at your discretion under JS LICENSE AREA.

5. PRODUCTS DELIVERY: After we have successfully received your payment, your order information will be emailed to our system and saved to database. And a download link will be emailed to your order email. This may take up to 1 hour but usually happens within minutes. If you do not receive an email after this time period, contact us through this website upon logging in with the provided credentials, or registering a user account at our site with your order email and then going to User CP to get your order items.

E-mail address must be valid as it will be used for communication purposes. It is strongly recommended to use the email address associated with your company.
Free emails can be used for registration and checkout process, but orders placed using free email service addresses will be checked more thoroughly and may take longer for activation as a result.

6. ANTIFRAUD : Instant downloads are available! However, some customer purchases can be pending for manual antifraud check up to review of Paypal or MoneyBooker. You will receive a detailed email about your payment. Antifraud check occurs due to the growing number of fraudulent transactions from persons who are not actually the cardholders of the credit cards used during purchase.

7. REFUND POLICY: Since JoomSeller is offering non-tangible irrevocable goods we do not issue refunds after the payment is made, which means you are responsible to understand the purchasing membership at our site. Except for the Customer Member Refund policy specified below, all license fees are non-refundable.

8. SUPPORT: JS extensions are delivered ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party extensions/products. To get a quick support, please take it on our Forum, email will be delayed to process and you will need to give: your username, your ordered item's name, your transaction ID, your payment method. In detail, we support for extension's installation, bugs fixing or any problems originally caused by our extensions. We do not provide free support for customization or any issues generated by unrelated-extensions (not from our extensions).

* Please note that we provide unlimited license so you can use our extensions on as many domains as you want, but we only provide support for ONE domain you registered. If you want our support for other domains, we consider your support request on non-registered domains as custom work. You will pay extra-fee for custom work.

Additionally, you have rights to modify our extensions, however, if we find that your modifications cause extensions work improperly, we will not support in this case. In short, inability in using our extensions & making modifications that make our extensions stop working normally, we will not refund or support those cases.

* Support policy changed from 15th January 2013:

  1. From 15th Jan 2013, JoomSeller stops provide free lifetime support. This means all extensions purchased after Jan 15th 2013 will only be provided with free 3 month support. If you's like to have our free lifetime technical support, you should choose the Lifetime Support package when purchasing our extension with extra fee (Please check the Lifetime Support package in each product's detail page).
  2. All extensions purchased between 15th May 2012 to 15th Jan 2013 will still have free Lifetime Support since we provided this policy during this time.
  3. Lifetime Membership still includes free lifetime support. Therefore, lifetime members will always have free lifetime support.

III. REFUND POLICY - Applied for CUSTOMER MEMBER ONLY

JoomSeller.com is positive that you will be completely satisfied with our extensions and you can assure that your order is backed by a 100% Money Back Guarantee if you find yourself in positions below:

  1. Our extensions have problems and are not functioned properly. OR,
  2. Our support teams are unable to get it solved via the premium email support

With most of things, certain standard restrictions will be applied to a refund request.

  • Refund is applied for Customer Member only. We clearly understand that our current fee for standard customer is very reasonable and seems to be the best you can find on the NET with such high qualified Joomla!® products
  • Refund is not applicable after 30 days since the date of your order purchase
  • Refund is not applicable for MoneyBookers payments
  • Refund is not applicable if our extensions have been customized or other third party extensions have been installed. Because the templates/extensions only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original templates/extensions. Therefore, refund policy cannot be applied if there are problems due to your self-customization.

Our 30-days Money Back Guarantee gives you time to make sure that all our templates/extensions are free of bug and ready for your utilization.

Read 482 times Last modified on Thursday, 17 January 2013 07:43